Terms & Conditions

Payment availability

Payment-provider integration is pending. Credits allocated through the current checkout are available in the account. Card processing and confirmation emails will become available when their integrations are connected. The purchase and payment provisions below apply to live purchases.

Merchant and scope

These Purchase Terms and Conditions apply to customers using https://pureplate.pro, operated by Alsersa, UAB, company registration number 307158618, of Architektų g. 56-101 (Lazdynai), Vilnius, 04111, Lithuania.

PurePlate Pro sells digital meal-plan credits. A credit lets an authenticated customer generate a downloadable PDF meal plan from the dietary profile they provide.

Account and purchase terms

• Purchases must be made from your own customer account.
• You are responsible for providing accurate billing, contact, allergy, and dietary information.
• PurePlate Pro may refuse, cancel, or review an order where payment fails, information is inaccurate, or misuse is suspected.
• Meal plans are informational nutrition-planning documents and are not medical advice.

Eligibility and permitted use

• An adult user may purchase a general family-oriented meal plan but must not submit personal or health information relating to a child or another individual without an appropriate legal basis and authority.
• You must be at least 18 years old, or the age of legal majority in your jurisdiction if that age is higher, and legally able to enter into a binding contract.
• You may purchase or use PurePlate Pro only from a jurisdiction where the service and its digital meal-planning products are lawful. You must not access or use the service where doing so is prohibited by applicable law.
• Credits and generated meal plans are for your personal, lawful use. You must not resell credits or meal plans, interfere with the service, attempt to gain unauthorized access, or use the service to violate another person's rights.

Prices and pricing

PurePlate Pro sells digital meal-plan credits at the following prices, inclusive of VAT or similar sales tax where applicable: 1 Meal Plan Credit for EUR 3.00; 3 Meal Plan Credits for EUR 8.00; 5 Meal Plan Credits for EUR 12.00; 10 Meal Plan Credits for EUR 20.00.

• Accepted payment currencies are: Euro (EUR), US Dollar (USD), Swedish Krona (SEK), Norwegian Krone (NOK), Hungarian Forint (HUF), and Czech Koruna (CZK).
• Prices are listed and charged in EUR. Where a supported checkout currency is available, the converted total and currency are shown before payment is submitted.
• PurePlate Pro does not add platform, service, or card-processing fees at checkout.
• Your card issuer may apply foreign exchange, international, cash advance, or account fees outside PurePlate Pro control.

Payment security

Card payments are processed by independent third-party payment service providers and acquiring institutions selected by ALSERSA, UAB. The payment provider used for a particular transaction may be identified during checkout or on the payment page.

ALSERSA, UAB does not store full payment card numbers or card verification codes. Card payment data is processed directly by independent payment service providers in accordance with applicable payment-security requirements.

Policies accepted at checkout

Before payment completes, you must accept the Terms & Conditions, the Return & Refund Policy (which includes the cancellation conditions), and the Payment Policy.

Digital Delivery Policy

Cancellation conditions

• Purchases are one-time card transactions for digital meal-plan credits; the current checkout does not create a recurring subscription.
• You may request cancellation before purchased credits are supplied to your account, before you use them, or before meal-plan generation starts.
• Once a credit has been supplied and used, or generation has started at your request, cancellation is not guaranteed. Any non-excludable cancellation or refund rights under applicable consumer law remain unaffected.
• To request cancellation, email office@alsersa.tech with your account email, transaction ID, and reason for the request. The Return & Refund Policy provides the full cancellation process and refund conditions.

Term, termination, and notice periods

• The agreement between you and PurePlate Pro starts when you create an account or complete a purchase and continues until terminated as described below. There is no fixed term and no recurring subscription.
• You may end the relationship at any time by closing your account in the dashboard or by emailing support; no notice period is required from you.
• PurePlate Pro may end the relationship by giving at least 14 days' written notice to your account email, except where immediate suspension or termination is reasonably needed for suspected fraud, non-payment, or material breach.
• Either party may terminate immediately by written notice if the other party commits a material breach of these Terms & Conditions and does not remedy it within 14 days of being notified.
• Termination does not affect rights or obligations that accrued before it took effect.

Consequences of non-delivery, non-payment, and ending the relationship

• If PurePlate Pro fails to supply purchased credits or a generated meal plan, you are entitled to a re-supply of the credit or a refund of the affected amount.
• If you fail to pay — for example, because a payment is declined, reversed, or charged back — PurePlate Pro may withhold or reverse related credits, cancel the order, suspend the account, and recover any amount still owed.
• If PurePlate Pro ends the relationship without cause, unused credits remain usable until the notice period ends, and refunds for unused credits follow the Return & Refund Policy.
• If you end the relationship, you may use purchased credits until the closure takes effect; after account closure, unused credits expire and are non-refundable except where required by non-excludable consumer law.
• If either party breaches these Terms & Conditions, the other party may seek the remedies available under the governing law in addition to the termination rights above.

Language

These Terms & Conditions are made in English. Any translation or non-English disclosure is provided for convenience only; if versions conflict, the English version prevails to the extent permitted by applicable law.

Governing law and disputes

These Terms & Conditions and any non-contractual obligations arising from them are governed by the laws of the Republic of Lithuania.

Please first send any dispute to office@alsersa.tech so the parties can try to resolve it in good faith within 30 days. If it is not resolved, the dispute shall be finally resolved by the competent courts of the Republic of Lithuania, with venue in Vilnius.

Nothing in this section removes any non-waivable consumer right or prevents a consumer from using the courts or alternative dispute-resolution process of their country of residence where applicable law gives the consumer that right.

Support

For service or receipt questions, contact office@alsersa.tech. Most inquiries receive a reply within 1 business day.