Return & Refund Policy

Digital product conditions

PurePlate Pro sells digital meal-plan credits and generated PDF meal plans. Because the product is digital, refund eligibility depends on whether the credit has been supplied or used.

Before supply starts

• You may contact support to request cancellation before credits are supplied to your account or before a generation starts.
• Where applicable consumer law gives you a cancellation right before digital supply begins, that right is preserved until you request immediate supply.

After supply starts

• Used credits and generated PDF meal plans are generally non-refundable and non-transferable.
• Refunds may still be provided where required by non-excludable consumer rights, duplicate billing, proven technical failure, or a payment error.
• PurePlate Pro does not guarantee medical outcomes, weight outcomes, restaurant safety, grocery availability, or suitability for a condition that requires clinical supervision.

Timeframes

• Submit refund requests within 14 days of purchase.
• Support normally replies within 1 business day.
• Approved refunds are submitted to the payment processor promptly, but card issuer posting times vary.

How to request a refund

Email office@alsersa.tech with your account email, transaction ID, receipt link, reason for the request, and any screenshots showing the issue.