Policy
Cancellation Policy
Cancellation rules for one-time PurePlate Pro purchases before and after digital supply starts.
Updated: July 9, 2026
No subscription billing
PurePlate Pro does not sell recurring subscriptions in the current checkout. Purchases are one-time card transactions for digital meal-plan credits.
Cancelling unused credits
- Contact support before using purchased credits if you want to cancel an order.
- Cancellation is not guaranteed after credits are supplied or a meal-plan generation has started.
- If a payment is declined, cancelled, expired, or refunded, related credits may be withheld or reversed.
Support contact
Cancellation requests should be sent to office@alsersa.tech. Include your account email, transaction ID, and reason for cancellation.