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Customer Service

Support for purchases, receipts, and meal-plan access

Use the contact details below for account-specific help. The FAQ search is automated and does not represent a live human chat.

Email
office@alsersa.tech

Most inquiries receive a reply within 1 business day.

Phone
+37069795596

Monday-Friday, 09:00-18:00 UK time

Merchant outlet

PurePlate Pro

Architektų g. 56-101 (Lazdynai), Vilnius, 04111, Lithuania

Automated FAQ search

How do I get another copy of my receipt?

Open the receipt link from your payment confirmation page or email office@alsersa.tech with your account email and transaction ID. We can reissue missed receipts from the transaction record.

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PurePlate

Allergy-aware digital meal-plan credits, generated as downloadable PDFs for your profile.

office@alsersa.tech+37069795596

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Merchant

Alsersa, UAB (307158618)

Architektų g. 56-101 (Lazdynai), Vilnius, 04111, Lithuania

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