Digital Delivery Policy

Current availability

Payment-provider integration is pending. Credits allocated through the current checkout are available in the account and may be used to generate meal plans. Card processing and confirmation emails will become available when their integrations are connected. The delivery terms below apply to purchased credits.

Scope

This policy applies to all purchases made on https://pureplate.pro from ALSERSA, UAB, company registration number 307158618, of Architektų g. 56-101 (Lazdynai), Vilnius, 04111, Lithuania.

Digital supply only

• PurePlate Pro supplies meal-plan credits and generated PDF meal plans in digital form only.
• There is no physical product and no physical shipment.
• No delivery, shipping, or handling charge applies. The delivery cost is EUR 0.00.
• Credits and generated plans are made available inside your PurePlate Pro account. Nothing is posted, couriered, or delivered to a physical address.

When credits are supplied

Credits are added to your account balance automatically once the card payment is approved. This normally happens within one minute of completing checkout.

You can see your current credit balance at any time in your dashboard.

If credits do not appear in your account within one hour of a completed payment, contact support using the details below.

Generating a meal plan

• One credit generates one PDF meal plan from the dietary profile you provide.
• Generation starts when you submit a plan request, and only after you have given the separate consents required at that point.
• A plan is normally ready within a few minutes. Generation time may vary with system load and the complexity of the profile submitted.
• The completed PDF becomes available for download in your dashboard.
• A credit is deducted when the generated PDF has been created and uploaded for delivery.

Re-delivery

Download links expire after 24 hours. Download and keep your PDF within that period. While the link is valid you may download it again without using another credit. For an expired or inaccessible link, contact support for re-delivery; the dashboard does not currently renew expired links.

If you cannot access a plan you have already generated, contact support with your account email and the plan reference. Where the plan exists in our systems, we will restore access or re-send the file at no cost and without consuming a further credit.

Technical failure and non-delivery

If generation fails, produces an incomplete or corrupted file, or a purchased credit is not supplied to your account:

A credit consumed by a failed generation attributable to PurePlate Pro is restored and is not treated as used.

1. Contact support at office@alsersa.tech with your account email, order or transaction reference, and a description of the problem.
2. We investigate and respond within 1 business day.
3. Where the failure is on our side, we restore the affected credit to your account or re-generate the affected plan at no additional cost.
4. If we cannot supply the credit or the plan, you are entitled to a refund of the affected amount in accordance with the Return & Refund Policy.

Right of withdrawal

Because the meal plan is digital content supplied immediately, you are asked at checkout to confirm separately that you request immediate supply and acknowledge that you lose your statutory right of withdrawal once supply has begun. The Terms & Conditions and the Return & Refund Policy set out the full position, including rights that cannot be excluded under applicable consumer law.

Support

ALSERSA, UAB Architektų g. 56-101 (Lazdynai), Vilnius, 04111, Lithuania Email: office@alsersa.tech Phone: +370 697 95596

Most inquiries receive a reply within 1 business day.